How can I pay?
You can pay by credit card or debit card - we accept payment by Visa, Mastercard, Maestro, Visa Electron and American Express.
We support express checkout and pay, using PayPal (GBP only), Shop, Google pay and Apple pay.
Also we offer Klarna finance for easy payments, buy now pay later or pay later on three payments.
All payments are processed securely.
How much is the shipping cost?
- Free shipping for UK orders over £60
- Free shipping for USA orders over $150
- Free shipping for EU orders over €150
- A reasonable cost to the rest of the countries that we serve.
if your destination is not listed in the checkout, please contact us so we can check and quote on an individual basis.
We usually use a standard tracked shipping with our confirmed carriers (Royal Mail, GLS, DPD, DHL & FedEx).
What is GROUNDTRUTH return policy?
If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund of the purchase price.
You will be responsible for paying for your own return shipping costs, however, we will pay for the costs of return if the Product(s) are faulty or you received a wrong item.
The product must be returned unused, in original boxes (whenever possible), and with all parts and accessories.
For more details please refer to our Return and refund policy.
How do I request a return, and where do I send my return item?
To return your Product(s), you should request a return from the customers account which you can also find on the top right corner of the website or on the navigation bar if using mobile.
After you receive the approval, you need to mail your Product(s) securely (making sure you include a note of your name and address and enclosing any returns slip, if we have provided one, inside the parcel) to the address which you receive it from.
We will confirm the return address for you when you receive your return approval. In most cases it will be our warehouse in the UK.