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    FAQs

    We accept payment by Visa, Mastercard, Maestro, Visa Electron and American Express.
    We support express checkout and pay, using PayPal, Shop, Google pay and Apple pay.
    Also we offer Klarna finance for easy payments, buy now pay later or pay later on three payments.

    We offer free shipping for most of the orders above 60 GBP to UK and EU.
    if your destination is not listed, please contact us so we can check and quote on an individual basis.

    We usually use a standard tracked shipping with our confirmed carriers (Royal Mail, GLS, DPD, DHL & FedEx).

    Our return policy lasts 30 days.

    You will be responsible for paying for your own return shipping costs, and your shipping costs are non-refundable. You will receive the refund after we deduct the original delivery cost (if paid by you). 

    We will pay for the costs of return if the Product(s) are faulty or misdescribed.

    For more details please refer to our Return and refund policy

    To return your Product(s), you should mail your Product(s) securely (making sure you include a note of your name and address and enclosing any returns slip, if we have provided one, inside the parcel) to the address which you receive it from. Prior to shipping the return Product(s) you should confirm with us first by email at contact@groundtruth.global.
    In most cases you have to return the Product(s) to the warehouse where we served you from. Generally we serve EU from our warehouse in Germany, and we serve the rest of the world from the UK.

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